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Our Promise

At SouthCoastHats, we take pride in the quality of our products. However, if for any reason you're not completely satisfied with your purchase, we're here to make things right. Our hassle-free returns policy ensures that you can shop with confidence, knowing that your satisfaction is our top priority.

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Eligibility

You can return any unworn and unused item within 28 days of the date of dispatch for a full refund or exchange. Simply follow the instructions outlined below, and we'll take care of the rest.

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How to Return an Item

1. Initiate the Return: Email our support team at support@southcoasthats.com with your name, order number, and the reason for your return.

2. Receive Instructions: We will promptly respond with further instructions on how to proceed with your return.

3. Package the Item: Ensure that the item is unworn and unused, and securely package it for return shipping.

4. Ship the Item: Ship the item back to us within 28 days of the date of dispatch.

Please note that shipping fees for returned items will be at the customer's expense unless the return is due to a fault on our part.

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Return Address

Returns should be addressed to:

SouthCoastHats Unit11, 86 Copenhagen Place, London, E14 7DE, England, United Kingdom

 

Refunds

Once we receive and process your return, we'll issue a refund for the purchase price of the item(s), excluding any shipping fees. Refunds will be processed using the same payment method as the original purchase.

 

Exchanges

If you require a different size or color, we'll be happy to exchange your item for the same product, provided that the return meets our policy terms. Simply follow the return instructions, and let us know if you'd like to exchange your item.

 

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact our friendly customer support team at support@southcoasthats.com. We're here to help and ensure that your experience with SouthCoastHats is nothing short of exceptional.